Frequently Asked Questions

How many moons can I order?

You can select anywhere from 6 to 100 years. You have complete freedom to chose any digit between 6-100.

Recommendation: While you can order a short sequence (6-9 years), the visual "rhythm" of the moon really comes alive with 20 or more years. That's when you start to see the beautiful wave-like patterns of the Metonic cycle unique to your chosen moment.

Odd Numbers? Absolutely. Celebrating a 77th birthday? Order exactly 77 years. Celebriting a Milestone of 49 years Go for it, We don't force you into blocks of 5 or 10. , or if you want to slect 25,50,75,100 etc all the milestone years, go for it,

Can I cancel my order?

No. All sales are final immediately upon payment.

Because our system automatically initiates the file generation process the moment your order is confirmed, we cannot pause or reverse the workflow. Please double-check your dates and details before purchasing.

(See our Cancellation & Refund Policy for the non-delivery exception.)

Which layout should I choose? (Circular vs. Linear)

Both layouts use the exact same astronomical data, but they have a different specific "look" on the wall:

• Circular Spiral (The "Organic Timeline"): This design follows the expanding nature of time. We play with the moon diameters, scaling them dynamically to create a sense of depth and motion as they spiral outward from your center date. It is a piece of living geometry. Size varies from 2-25 MB.
• Linear Grid (The "Scientific Record"): This layout is for those who demand absolute uniformity. Every single moon is preserved at the exact same scale, aligned in perfect rows. It creates an architectural, rhythmic view of your history without any variation: ideal for side-by-side comparison and clarity. Size may vary from 5-80 MB.

How does my time and timezone impact the art?

Massively. Ideally, we want the exact shadow that was over your head at that moment.

We use your Timezone to calculate the precise angle of the sun and moon for your specific location. Time and Time zones impact to point us right UTC moment which we use to properly match right moon for the moment. By giving us the right time, you ensure the art is a true "astronomical record" of your moment, not just a generic icon.

How does phase-matching work?

We calculate the Moon's precise illumination phase for your chosen date and time using astronomical algorithms. This gives us a "phase angle" (the angle between the Sun, Moon, and Earth) accurate to within 0.05°.

• Celestial Twin™ Logic: At the heart of every record is our proprietary engine that bridges your personal moment with the vast history of lunar observation.
• The Importance of Precision: By providing your exact Time and Timezone, you allow us to pinpoint the precise UTC moment of your life-event. This is the "Master Key" to astronomical truth; even a few hours shift the shadow across the Moon's craters.
• The Match: We then match this calculated phase to the closest authenticated photograph from our lunar archive. This ensures your moon record represents the true illumination that occurred at your moment.

Is this a real photograph from my exact date?

Every CreatorCPM record is an authentic piece of lunar photography. We leverage a high-fidelity ground-truth database to find the absolute visual match for your specific moment across time.

Here is our Heritage Mastery process:

• For recent dates: We utilize exact hour-by-hour astronomical records.
• Across Centuries: Whether your date is from the 1600s, the present day, or the future, our Celestial Twin™ process identifies the Moon as it truly exists in space.
• Heritage Integrity: Our systems maintain absolute accuracy even across vast timescales, identifying the photographic witness from our archives that exactly mirrors the illumination of your chosen era.

The result is a faithful photographic witness to your timeline: an archival representation anchored to real lunar photography.

What about the Moon's appearance in my local sky?

Our moon records show the Moon's standardized lunar phase: the universal pattern of light and shadow across its surface. This is a scientific record of the Moon's illumination, which is fundamentally the same for everyone on Earth at any given moment.

• What we show: The Moon's true illumination as a photographic reference. We call this the Archival Perspective: the gold standard of astronomical art.
• What we don't account for: Local horizon orientation (how much the moon is tilted) or local atmospheric conditions. We provide a standardized perspective to ensure Boutique Aesthetics: keeping your multi-year collection architecturally balanced and visually rhythmic.
• The key insight: When you look up at the Moon, the illumination pattern matches what we calculate. Our records preserve this universal truth as a majestic, curated piece of living geometry.

How accurate is the phase-angle matching?

Our threshold for 'The Perfect Match' is incredibly rigorous:

• 0.05° Precision: Our matching engine operates with a threshold of 0.05° of Phase Angle.
• Beyond Human Senses: To the human eye, visual differences only begin to be perceptible around 2.0°. Our system is roughly 40 times more sensitive than human perception.
• Long-Term Integrity: Even when looking back across hundreds of years or reaching into the future, our calculations maintain this sub-degree exactness. Your archival record remains scientifically indistinguishable from the Moon as it lived in space at your chosen second.

What do I receive when I order?

You receive a high-resolution digital file delivered via email. Specifications vary based on your selections:

• Format: PNG (lossless, no compression artifacts)
• Resolution: 4800×4800px to 15000×15000px (depending on selection)
• DPI: 300, 400, or 500 DPI (Archival Grade)
• File Size (2 MB - 80 MB):
  • Linear Grids are optimized for uniformity and often lighter (5-80 MB).
  • Circular Spirals are geometrically complex. We calculate unique diameters for every single moon to perfectly fit the spiral geometry, resulting in significantly richer, larger files (2-20 MB).

Why digital only? We focus on delivering archival-quality digital files that you can print anywhere, anytime, at any size. This gives you complete control over materials, framing, and printing methods.

How long does delivery take?

Digital files are typically delivered within 24 hours of order completion. You'll receive a single email containing your download link and order details.

If you don't receive your download link within 24 hours, check your spam folder or contact us at team@creatorcpm.com.

How long is the download link active?

Your download link remains active for 10 days after delivery. We recommend downloading your file immediately and saving it to your computer/mobile or cloud storage for permanent access.

Can I choose dates in the past or future?

Yes! Our astronomical algorithms support dates spanning centuries:

• Historical dates: Any date in the past. Our calculations work across centuries
• Future dates: Any date in the future, where we calculate the Moon's predicted phase

The phase-angle calculation works identically for all dates: we calculate the Moon's illumination and match it to the equivalent pattern from our photographic archive.

What layout styles are available?

We offer two premium layout styles:

• Circular/Spiral Moon Layout: Your moon phases arranged in an elegant spiral pattern, expanding outward from your anchor date. Perfect for wall art and heirloom pieces.
• Linear Grid Layout: Clean rows of moon phases in architectural symmetry. Ideal for modern displays, journals, and minimalist aesthetics.

Can I use this for commercial purposes?

Your purchase includes a personal use license only. This means you can:

• Print and frame for personal display
• Give as gifts
• Share on personal social media

For commercial use (resale, business branding, etc.), please contact us at team@creatorcpm.com for licensing options.

What payment methods do you accept?

We accept multiple payment modes as powered by Stripe- you may get multiple options as per stripe tieup in your region, generally we accept all major credit cards (Visa, Mastercard, American Express, Discover), Ideal etc. All our payments are through our secure payment processor, Stripe. We do not store your Card, bank, or other sensitive financial details on our servers.

Can I get a refund?

Because our products are custom-generated and fulfilled instantly, all sales are final upon payment.

However, we offer a Non-Delivery Guarantee: If you do not receive your digital file within 72 hours (3 days) of your confirmed order, you are entitled to a full refund.

For technical issues with delivered files, we will always work with you to fix or regenerate them at no cost.

For full details, see our Refund Policy.

How do I contact support?

Email us at team@creatorcpm.com. We typically respond within 24 hours.

Please include your order ID (if applicable) and a detailed description of your question or issue.