Frequently Asked Questions

Everything you need to know about CreatorCPM moon records

Scientific & Technical

How does phase-matching work?

We calculate the Moon's precise illumination phase for your chosen date and time using astronomical algorithms. This gives us a "phase angle" (the angle between the Sun, Moon, and Earth) accurate to within 0.05°.

The Role of Timezones: We take your specific timezone into account to bridge the gap between your local input and the Moon's universal position. This ensures the phase we match is exactly what was occurring at that precise moment in time, regardless of where on Earth you were standing.

We then match this calculated phase to the closest authenticated photograph from our lunar archive. This ensures your moon record represents the true illumination that occurred at your moment.

Is this a real photograph from my exact date?

Here's what we do:

  • For recent dates: We may have actual photographs from astronomical archives taken on or near your date
  • For historical dates: We use phase-angle matching to find a photographically equivalent moon from our archive
  • For future dates: We calculate the future phase and match it to an equivalent archived image

The result is a scientifically accurate representation of the Moon's illumination phase for your moment, anchored to real lunar photography.

What about the Moon's appearance in my local sky?

Our moon records show the Moon's standardized lunar phase—the universal pattern of light and shadow across its surface. This is a scientific record of the Moon's illumination, which is fundamentally the same for everyone on Earth at any given moment.

What we show: The Moon's true illumination as a photographic reference. This accurately captures the crescent, quarter, or full moon phase for your date.

What we don't account for: Local horizon orientation (how much the moon is tilted on your specific horizon) or local atmospheric conditions. Because the Moon is viewed from different angles depending on your latitude, we provide a standardized astronomical perspective to ensure consistent, museum-grade art quality.

The key insight: When you look up at the Moon, the illumination pattern matches what we calculate—that's the Moon's phase. Our records preserve this universal truth across time.

How accurate is the phase-angle matching?

Our calculations are accurate to within 0.05° of phase angle. To put this in perspective:

  • The human eye can detect phase differences of about 1-2°
  • Our 0.05° precision is 20-40 times more sensitive than human perception
  • This means the visual difference is imperceptible

Orders & Delivery

What do I receive when I order?

You receive a high-resolution digital file delivered via email. Specifications vary based on your selections:

  • Format: PNG (lossless, no compression artifacts)
  • Resolution: 4800×4800px to 15000×15000px (depending on size choice)
  • DPI: 300, 400, or 500 DPI (your choice)
  • File Size: Typically 5-20 MB depending on complexity and options

Why digital only? We focus on delivering archival-quality digital files that you can print anywhere, anytime, at any size. This gives you complete control over materials, framing, and printing methods.

How long does delivery take?

Digital files are typically delivered within 24 hours of order completion. You'll receive a single email containing your download link and order details.

If you don't receive your download link within 24 hours, check your spam folder or contact us at team@creatorcpm.com.

How long is the download link active?

Your download link remains active for 10 days after delivery. We recommend downloading your file immediately and saving it to your computer or cloud storage for permanent access.

Customization & Use

Can I choose dates in the past or future?

Yes! Our astronomical algorithms support dates spanning centuries:

  • Historical dates: Any date in the past—our calculations work across centuries
  • Future dates: Any date in the future—we calculate the Moon's predicted phase

The phase-angle calculation works identically for all dates—we calculate the Moon's illumination and match it to the equivalent pattern from our photographic archive.

What layout styles are available?

We offer two premium layout styles:

  • Circular/Spiral Moon Layout: Your moon phases arranged in an elegant spiral pattern, expanding outward from your anchor date. Perfect for wall art and heirloom pieces.
  • Linear Grid Layout: Clean rows of moon phases in architectural symmetry. Ideal for modern displays, journals, and minimalist aesthetics.

Can I use this for commercial purposes?

Your purchase includes a personal use license only. This means you can:

  • Print and frame for personal display
  • Give as gifts
  • Share on personal social media

For commercial use (resale, business branding, etc.), please contact us at team@creatorcpm.com for licensing options.

Payment & Refunds

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your payment information.

Can I get a refund?

Digital products are non-refundable once the download link has been sent, as they are custom-generated for your specifications.

However, if you experience technical issues (file corruption, incorrect date processing, etc.), we'll work with you to resolve the problem or regenerate your order at no charge.

For full details, see our Refund Policy.

Still Have Questions?

How do I contact support?

Email us at team@creatorcpm.com. We typically respond within 24 hours.

Please include your order ID (if applicable) and a detailed description of your question or issue.